It's been a week since the TTC told employees to step up customer service. Did it work?
It's been just over a week since TTC chief general manager Gary Webster sent a notice to all employees about the need to step up customer service. That came on the heels of a whack of criticism about how customers are treated.
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The new online tool provides estimated travel times and Google maps to help you navigate the city’s system of buses, streetcars and subways.
The TTC launched the beta version of its online trip planner this week, but the tool is getting mixed reviews.
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As much as I usually love the TTC, there are often those inevitable moments where you'll think "I hate the TTC." I had two of those today. I think I'll make this a regular feature.
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| TTC pledges to get back on the rails 05/02/2010 |  After weeks of bad publicity from rider photos and videos of employees doing bad things, the TTC seems to have hit the end of the line. “Publishing photos of select TTC employees in compromising si [ ... ] |
| Toilet trips a challenge for TTC drivers 05/02/2010 | TTC drivers using reasonable guidelines can take washroom breaks without angering riders, spokesman says. The perils of the unannounced seven-minute bathroom break are legendary. If you're a TTC driv [ ... ] |
| Do the TTC drivers need another driving test? 20/08/2008 |  Image via Wikipedia As much as I usually love the TTC, there are often those inevitable moments where you'll think "I hate the TTC." I had two of those today. I think I'll make this a regular fea [ ... ] |
| Fixer: We catch TTC rider, fare taker in screaming match 09/02/2010 |  A TTC worker and passenger scream at each other at Islington station. (Feb. 8, 2010) * JACK LAKEY/TORONTO STAR Dealing with foul-mouthed riders is no picnic for TTC workers, and not being able to u [ ... ] |
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